All Systems Operational
Agent Experience / Contact Center Operational
90 days ago
99.99 % uptime
Today
Agent Desktop Operational
90 days ago
99.99 % uptime
Today
Task Routing Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Login / SSO Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.97 % uptime
Today
Twilio (Voice) ? Operational
90 days ago
99.97 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twilio (SMS) ? Operational
90 days ago
100.0 % uptime
Today
Branded Caller ID Operational
90 days ago
100.0 % uptime
Today
AT&T Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Verizon Service/Reporting Operational
90 days ago
100.0 % uptime
Today
T-Mobile Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Triggers Operational
90 days ago
100.0 % uptime
Today
Campaign Actions (SMS/Phone) Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Ingest Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Calendly Operational
90 days ago
100.0 % uptime
Today
Outbound Data Operational
90 days ago
100.0 % uptime
Today
In-App Reporting Operational
90 days ago
100.0 % uptime
Today
Reporting Webhooks Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - We have observed full recovery. Any users experiencing continued errors should contact our support team via the in-app chat widget.
Jun 4, 16:45 EDT
Monitoring - All impacted functions and features have been fully restored. We will continue to monitor to confirm full resolution. Any users experiencing continued errors should contact our support team via the in-app chat widget.

Next Update: 1 hour or less

Jun 4, 15:51 EDT
Update - We are expecting for all impacted features/functions to be fully restored within the next 90 minutes. Users may continue to experience intermittent errors utilizing Dynamic Segments and/or accessing Custom Contacts Lists from the Agent Desktop.

Next Update: 90 minutes or less

Jun 4, 15:23 EDT
Update - Our team is continuing to restore full functionality to all impacted functions/features. Intermittent errors may be encountered while we work to restore, an update will be posted as soon as all functionality is fully operational.

Next Update: 90 minutes or less

Jun 4, 13:54 EDT
Update - Our team has resolved the issue causing the errors and is working to restore full functionality to all impacted functions/features.

Next Update: 1 hour or less

Jun 4, 12:42 EDT
Identified - Our team has identified and is working to resolve an issue with dynamic segmentation. Users may experience errors when attempting to build a Segment with contact attribute conditions, trigger a scheduled journey from a Dynamic Segment, or utilize Custom Contact Lists on the Agent Desktop. An error message stating "Trouble fetching segment" may display when attempting to access these features.

Next Update: 1 hour or less

Jun 4, 11:47 EDT
Jun 3, 2024

No incidents reported.